What if I get a defective file?

BandTrax professionally programme MIDI files for use in live entertainment, therefore all customers are guaranteed a quality product.
Unfortunately, now and then a problem may occur during delivery. If this happens, all you need do is simply advise us of the defective item, explaining the problem and the invoice number relating to the order. We will handle the replacement as soon as possible. If you have lost or can't locate your invoice, please provide the following information. Your full name, address, email, phone number, and approximate order date. The more information that you provide, will help us identify your order, resulting in a quicker process of your replacement.

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