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A very good
question. If this happens we assure you this is not intentional.
A back-up of your order is also sent to us. If we get our copy, we know
that your order
was sent to the location you specified.
The following reasons are
why you believe your order was not sent.
Are you a gmail user?
Option 1.
Check in your "Junk" and/or "Spam" folders.
If you can't find them or
don't see them or have problems using them, see
Option 5.
Option 2.
Google search [gmail attachment
problems].
You'll find millions of results.
If you have problems, see
Option 5.
Option 3.
Google search [gmail
spam control].
You'll find millions of results.
If you have problems, see
Option 5.
Option 4.
Learn
how to use gmail.
If you have problems, see
Option 5.
Option 5.
Contact Google Mail for further help.
Other
email problems.
you did not wait to be re-directed back to our site during the
transaction,
incorrect or incomplete details were provided by you,
server delays or failures,
your internet connection failed,
your mailbox is full on your server,
your email account has been closed,
your email security settings are too high,
we did not receive your order.
Due to overly eager security
settings, newer versions of GMAIL, HOTMAIL, etc., may
store your order in the Junk or Spam mail folders.
See Option 1 above.
ALSO NOTE: Hotmail, Yahoo, MSN, and other Freemail accounts often use
server rotation. This server rotation can cause disruption while on-line
ordering is in process during the financial authentication. This may cause
you to receive your billing information but not the files ordered. If
possible, do NOT use HOTMAIL, Gmail or other FREE email addresses when ordering.
You have a "real" email address provided to you by your service provider.
If you think there is a delivery problem, simply Email or call and provide
all details you have received. We will re-send without charge.
Check your
Email address first. We can't reply to your Email about your order not
being received, if you provide us with an invalid Email address.
If the re-send is also not received by you, you must then contact your
email service provider (Hotmail, AOL, Gmail, etc) or your software provider
(Microsoft, Norton, McAfee, etc) for further help. We will not attempt to
fix your email problems. We will not offer
advise regarding settings on your device, or software on your
device, to
enable mail to be received by you.
We don't care if this has "never happened before". We don't care if
everything "worked fine for someone else". We don't care if the
"payment receipt arrived". It is the "payment receipt" that
authorises the order to be sent, so if that was sent, your order was sent
to the email address you specified.
Always check in the "junk" or "spam" folder. Hotmail tends to
place the sender's "first time mail with attachments" in this folder. All
you need do is "check" the box next to our mail send, and select "not junk
mail". Then return to your inbox. Our send will be there.
99% of all email not being received, is a
problem with the mail server/mail software you use, or your email set-up, or your lack of
knowing how your email works.
Failure could also be due to the abundance of virus mail and spam mail.
This mail can be created with yours, or our, addresses contained within.
The re-propagating of this mail can cause servers to temporarily filter
that particular address. Unfortunately, if that address is yours or ours,
the delivery could fail. We will attempt to re-send OR send to an
alternate address.
How do we know all of this?
Because a duplicate of
your order and payment confirmation is sent to us after sending the same
to you, containing the details
you provided.
Most importantly ...
don't be a rude smart-arse, and learn how to use your email software.
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