BandTrax FAQ - ORDERING AND FINANCIAL MATTERS

 

How will my order be supplied?

When will my order be sent?

Is your site a secure site when entering credit card details. How do I know my transaction is safe?

What are my payment options?

What will the charge look like on my credit card?

How much is delivery?

Do I have to pay any Taxes?

Can I Phone In My Order?

How do I create an on-going on-line account?

Do you charge a credit card service fee?

 

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How will my order be supplied?
  All orders are supplied by Email to the address you precify. The files are attached to your Electronic Invoice Email as a ZIP file. You will need your system unzipper, or WINZIP (www.winzip.com) or a similar programme to unzip the attachment and extract the MIDIfiles to the location of your choice.  
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When will my order be sent?
  All Email orders are sent at the time the E-Commerce system authorises your transaction, however we can't foresee possible server delays or other unforeseen problems once authorised and sent.  All on-line orders are completed and sent 24 hours a day, 7 days a week.  As we hold all master files, nothing will ever be subject to availability or back order.  
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Is your site a secure site when entering credit card details. How do I know my transaction is safe?
  We are more secure than many sites, that is why you don't see the "lock". The "lock" is LESS SECURE than the system we have in place as it shows you are providing your details to a public domain, albeit encrypted. We do not have access to credit card details. Our site does NOT see or collect your financial details. All financial details are handled by the transact client, via a gateway, NOT by us. This ensures that all information you send via the World Wide Web will be encrypted and handled away from the BandTrax web pages. Your personal information cannot be externally read from our ordering or accounting systems. The only details we see are your name, address, contact phone and email address. BandTrax DO NOT receive any of your financial details from the National Secure Internet Payment System or PayPal. The only details we receive from the transact client is information confirming or declining your transaction.

You provide your financial details directly to either the National Australia Bank or PayPal, NOT us.
The National Australia Bank Gateway is regarded as one of the most secure. If you require further details ask them at https://www.nab.com.au/About_Us/0,,1037,00.html
PayPal have a long history for on-line financial transactions and do not require real-time credit details. For further details contact them at https://www.paypal.com/au/cgi-bin/helpscr?cmd=_help&t=escalateTab


Any 3rd parties getting access to your credit card details will NOT be from our site. Any unauthorised details acquired will most likely have been from a manual transaction ...... a retail store, restaurant, etc. or direct theft. These details are then handed over/sold to the crooks. They then use the Internet to easily check if your card is still valid by attempting to purchase a low priced item .... like a MIDIfile. Remember, they don't want the MIDIfile, they want to know if the card works. If it does, they then have a shopping spree for much larger items. Unfortunately, if we are the first place it is used, the owner would naturally think that we had something to do with it. The truth would be that we are only one of hundreds of ways to test if a card is valid.
 
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What are my payment options?
We accept the following: Visa, MasterCard, Diners, American Express, JCB Card, China Union Pay and PayPal. For JCB Card holders, enter the details as AMEX. Please make sure you provide your correct card details, billing address and telephone number. Any incorrect information will cause a delay in processing your order. Within Australia only, you may also use Money Orders, Bank Checks, Company Checks & Personal Checks in Australian Dollars only from an Australian financial institution, made out to BandTrax Australia.
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What will the charge look like on my credit card?
Your credit card statement or other records will show a billing from BandTrax. If someone contacts us regarding a charge, we do not disclose the details unless we are certain it is the same person who placed the order. The only exception will be if Bank Officers, Visa, MasterCard, Diners, Amex, JCB, State or Federal Police Fraud Departments or Taxation officials make an enquiry. We are required to disclose full information to them.
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How much is delivery?
All on-line Email orders are supplied FREE of any delivery costs.
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Do I have to pay any Taxes?
If you are an Australian Resident residing in Australia, we are required to collect GST (Goods And Services Tax) and send these collections to the Australian Tax Office. If you are not a resident of Australia, you do not pay any local or federal Taxes to us.
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Can I Phone in My Order?
All orders phoned in are handled immediately during business hours. To Order by Phone simply select the catalogue numbers you require, have your credit card details and email address ready and call to speak to a live representative.

Local 0419 514 774
Interstate 0419 514 774

 
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How do I create an on-going on-line account?
For security reasons we do not keep customer online accounts. We feel that offering customers the option to create online accounts, may be convenient, but it also creates the threat of malicious people trying to hack/steal such information from our web servers.
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Do you charge a credit card service fee?
We currently do not charge a credit card service fee, however we have been recently advised that certain credit cards will have an EXTORTIONATE service fee added. We will attempt to absorb this increase, but if this becomes to great will will have no option than to pass this on.
You MUST protest any fee increase to your card provider.
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